Exchange Shipping Cost

We will provide you with one free return or exchange and process it promptly within 24 hours.

Style fits true to size.

Click here for more sizing guides

WHAT’S MY SIZE?

The best way to determine what your size is to measure the circumference of your head where you want to wear it. Please refer to the sizing chart on the product page before you measure.

MEASURING YOUR HEAD

Measure the circumference of your head approximately 2.5cm (1") below the hairline to the back of the head.

If you’re unsure or in-between sizes, we recommend sizing up and adding some hat fillers or utilizing the adjustable sweatband for the perfect fit.

Some of our hats have an adjustable strap designed for the perfect fit. Check the products size chart to see if you hat comes with one.

Cleaning your hat

1.Use a clean, soft brush to gently brush the hat in small, counter-clockwise motions to loosen any dirt.

2.For dust, use a slightly damp cloth to gently wipe away any dust build up on your hat.

3.For pet hair, by simply wrapping sticky tape around your fingers with the sticky part facing outward, gently press and pull out pet hair!

4.For stains, take a makeup sponge or gum eraser and gently work out the stain or smudge.

5.For grease or oil stains, rub cornstarch on the area and work in with fingertips, brushing off the excess when finished.

Reshape your hat

1.Boil the kettle and hold one side of the brim with two hands whilst hovering the other side of the brim over the kettle spout.

2.As steam releases from the spout, slowly wave the brim over for up to 20 seconds.

3.Take your hat away from the kettle and begin to shape your hat back into place and repeat for the other side.

Be mindful, if the hat becomes damp or moist from the steam, let it dry naturally before beginning the same process again.

To prolong the life of your hat and avoid constant cleaning and reshaping:

1.Never leave your hat in a hot car or be exposed in the sunlight when not wearing.

2.Flip down the inner sweatband at the end of each wear to allow the perspiration and oils to evaporate and dry out.

3.Always let a wet hat dry naturally, if you get stuck in the rain.

4.Handle your hat by the brim, not the crown.

All orders will be shipped within 72 hours of placing the order.

Note, dispatch times may be longer during a sale period.

Free standard shipping on all orders over $169.

Standard Shipping 7-14 business days $14.90

For more information on shipping costs and times, please visit our Shipping Policy.

Returns&Exchange

First of all, we apologize that Keyone hats cannot meet your requirements and we will provide you with a free return or exchange.

Returns&Exchange must be made within 30 days of receipt with the hat in its original condition and tags intact.

For more information on returns, please visit our Return Policy.